Shipping & Returns

**PLEASE NOTE THE FOLLOWING CHANGES TO OUR SHIPPING POLICY AS WE DEAL WITH COVID-19 AND POOR WEATHER CONDITIONS*

In light of the new Covid-19 restrictions placed in Ontario, Local Delivery (GTA) orders will be processed within 3 business days with another 1-3 business days expected for delivery. Unfortunately we are unable to guarantee same/next day delivery at this time, however, many orders may still be delivered in the same/next day timeframe. 

Due to freezing temperatures and delays in deliveries due to Supply Chain issues created by COVID we are unable to provide Canada Wide shipping during the Winter Months. We will continue to ship orders within Ontario and Quebec.  For our valued customers that are outside of our Winter shipping area we suggest you order from Amazon. 

Amazon

We are adding products to our Amazon Storefront and they are stocking product in different warehouses across Canada. We plan to have product in our own warehouses in Western Canada, Eastern Canada and the USA in 2022 to better serve all of our Customers.

See below for information on our typical Shipping Policy   

LOCAL DELIVERY (Greater Toronto Area)

- For residents of the GTA, we offer same/next day courier delivery, FREE on orders over $49, and $15 on smaller orders.

- If your shipping address qualifies, you will be offered our Same Day Delivery option in checkout. See our GTA Courier Service Area Map.

- ORDER BEFORE 11am Monday-Friday to get your order the same day. Orders made after 11am will be delivered the next business day. 

- The delivery window for same day delivery is between 1pm and 10pm. 

STANDARD 1-4 BUSINESS DAY SHIPPING:

For all other locations in Canada, we ship with the best available expedited service, which is typically Canpar, UPS, or Canada Post. Again, shipping is FREE on orders over $49, and $15 for smaller orders.

Please note that 1-4 Business Days is an estimate, not a guarantee. Sometimes due to factors beyond our control (weather, covid-related delays, courier errors, etc). shipments may be delivered outside the 1-4 business day window.

Unfortunately at this time we do not ship to the Yukon, Northwest Territories or Nunavut.

Shipping Delays 

- While rare, shipping delays can happen every so-often due to circumstances beyond our control. If your order is not delivered in a timeframe outlined above, send us an email using the information below and we will do everything we can to sort it out!

Problems with your order?

We'll do everything we can to make it right, just get in touch with our customer support team! Contact us